Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thegroovyangel333@gmail.com. Please note that returns will need to be sent to the following address:

Groovy Angel.com

94, sector 7, Noida-201301

phone no:-7290003112


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thegroovyangel333@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds policy:

Groovy Angel Refund Policy

At Groovy Angel, we are committed to providing our customers with high-quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Returns

  • You have 14 days from the date of delivery to request a return.
  • Items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging with tags attached.
  • To initiate a return, please contact our support team at support@groovyangel.com with your order details.

2. Non-Returnable Items

  • Gift cards
  • Final sale or clearance items
  • Customized or personalized products

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  • Please note: Shipping costs are non-refundable.

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at support@groovyangel.com.

5. Shipping Returns

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

6. Late or Missing Refunds

  • If you haven’t received a refund within the stated time, first check with your bank or credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at support@groovyangel.com.

7. Changes to This Policy

  • Groovy Angel reserves the right to modify this refund policy at any time. Any changes will be posted on this page.

For further assistance, feel free to reach out to our customer support team at thegroovyangel333@gmail.com.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thegroovyangel333@gmail.com.